Photo of Hilton Makkah Convention Hotel, Makkah, Saudi Arabia

Food and Beverage Order Taker

Hilton Makkah Convention Hotel

Jabal Omar, Ibrahim Al Khalil Street
Makkah, 21955
Saudi Arabia

764 Room Hotel
Géré par Hilton
Sauvegarder

Temps plein

Description

As a Room Service-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?

As a Room Service-Order Taker, you will be responsible for performing the following tasks to the highest standards:

  • Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
  • Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
  • Responds to all emergency call which includes monitoring the alarm system
  • Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
  • Coordinate and control all office traffic
  • Present a positive, professional, and courteous image, to ensure guest satisfaction
  • Maintain the brand's high quality standards
  • Ability to remain calm and perform all essential functions during emergency situations

Requirements

What are we looking for?

A Room Service- Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Grade School education
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Publié Le 5 Juin 2024

Hilton Makkah Convention Hotel

At A Glance

Hilton Makkah Convention Hotel, only moments from the Haram, offers majestic views and is close to the Sacred Mosque. Our location is convenient to exploring the Holy City of Makkah. This hotel features 3 restaurants, a fitness center and a 24-hour business center. Plan an event or meeting in our extensive conference, exhibition and convention facilities, including a state-of-the-art auditorium and covered parking. Jeddah Airport is just one hour away.

Hilton Makkah Convention Hotel has a 300-seat auditorium, 8 conference rooms, and executive boardrooms. Plan events for up to 1,500 guests in the largest, stylish convention and meeting facility in Makkah. With inspiration from the Andalusia architect, the convention center is ideal for business and social functions.

  • Awe-inspiring views of Haram from all rooms and suites
  • 3 restaurants with global cuisine plus 24-hour room service
  • Extensive event space, from boardrooms to 1,650 sq. m. ballroom
  • Haram Palace Suite with panoramic view, private access, butler service
  • 24-hour business center and complimentary fitness center
  • Children’s menus, babysitting services and other family amenities