Players Club Supervisor
Bally’s Twin River Lincoln
100 Twin River Road
Lincoln,
RI
02865
Full-Time
Description
- Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative’s cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids.
- Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls.
- Working closely with the Gaming department regarding guest issues, additional direction and improvements.
- Working closely with and assisting the other divisions of the Marketing department
- Assist with preparing and executing all Bus Tours including
- Monitoring the Call Center.
- Sending all required emails such as but not limited to bus, match play, and promotional emails at the end of the night.
- Assist with monitoring all promotional signage and ensuring changeover when appropriate.
- Participating in Players Club and Marketing meetings.
- Other duties as assigned.
Bally’s Twin River Lincoln
Bally’s Twin River Lincoln, located in Lincoln, Rhode Island, is the state’s largest gaming and entertainment venue. It is 10 minutes from Providence and less than an hour from Boston.
Formerly known as Lincoln Park, the renovated facility offers 162,000 square-feet of gaming space with over 5,000 gaming positions. The casino features over 4,200 slot machines and virtual table games (including blackjack and roulette), as well as 114 live table games including blackjack, roulette, craps, a poker room and sports betting. Twin River offers both smoking (1st Floor) and smoke-free (2nd Floor) casinos.
A great alternative to Connecticut & Massachusetts casinos, this unique gaming facility also hosts simulcasting of the best thoroughbred and greyhound racing from around the country, a 29,000+ square foot Twin River Event Center with headline entertainment, free concerts at the Lighthouse Bar, signature cocktails and premium cigars at Blackstone Cigar Bar, and award winning beer and live music at the Shipyard Pub.
Food & beverage venues include Fred & Steve’s Steakhouse, the Wicked Good Bar & Grill and Sportsbook Bar & Grill, as well as 16 other dining outlets.
Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.
With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".
