Outlet Attendant餐厅服务员

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Outlet Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton. 

What will I be doing?  

As the Outlet Attendant, you will be responsible for performing the following tasks to the highest standards: 

Maintain high customer service focus by approaching your job with the customers always in mind. 

Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 

Confidently know the food and beverage menu contents and explain them in detail to guests. 

Understand dietary requirements and offer appropriate suggestions. 

Complete checklists on product knowledge. 

Make suggestions on the menu that might suit guests of different nationalities. 

Familiarize with menu items of all other outlets to recommend guests to other outlets. 

Confidently know opening hours of all restaurants and hotel outlets. 

Able to recommend other restaurants and city attractions to hotel guests. 

Complete the checklist on preparing the restaurant for service. 

Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. 

Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table. 

Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager. 

Ensure that all service procedures are carried out to the standards required. 

Make sure all areas are cleaned and maintained in accordance with operating procedures. 

Take personal responsibility for the service experience of all guests in your designated area. 

Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. 

Give guest service the highest priority. 

Display professional behaviour at all times. 

Avoid offensive or impolite language. 

Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. 

Carry out any other reasonable duties and responsibilities as assigned. 

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。

如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。

本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。

我的具体职责是什么?

作为餐厅服务员，您将应以最高标准完成以下任务：

以积极的态度、积极主动的解决问题和清晰的沟通，提供卓越的客户服务，将安全放在首位。 提供建设性反馈，以改善酒店运营并提升对客人和供应商的服务。 展示菜单、饮料、健康食品选择的全面知识，并根据客人的国籍和其他餐厅推荐产品。 熟悉营业时间，推荐有吸引力的场地，严格遵守服务标准。 确保及时响应客人的要求，保持干净的环境，并以专业的态度优先考虑客人的需求。

将重要事件传达给主管或经理，并履行分配的合理职责，以适应工作职责的变化。

Requirements

What are we looking for? 

An Outlet Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

Senior High School education or specialty in Hospitality. 

1-2 years in a managerial position in a 4 / 5-star category hotel. 

Good command of English to meet business needs. 

Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

Possess basic knowledge of food and beverage preparation and service of various alcoholic. 

Able to remember, recite and promote the variety of menu items. 

Open minded with an outgoing personality. 

Willing to work for long hours and possess a positive attitude. 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

我们寻找什么样的人才?

希尔顿餐厅服务员职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

高中毕业，1-2年4/5星级酒店管理经验。 精通餐饮、管理、沟通、宾客互动，具有良好的英语能力。 表现出积极、合作的态度，适应能力强，有团队合作精神，乐于学习。

性格开朗外向，能长时间工作。

服务于希尔顿将会如何?

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！