Bell Person

JOB FUNCTION, TASKS, and RESPONSIBILITIES:

KEY RESPONSIBILITIES

• The ability to review all materials concerning daily events, i.e. return guests, VIP’s and function sheets.
• Escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation.
• Handle a guest room change request.
• Assist departing guests with luggage, transportation requirements, etc.
• Store and retrieve guests’ luggage and belongings.
• Page guests in public areas, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms.
• The ability to run errands for guests and the concierge staff.
• Help maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas.
•  The ability to call guests by their names and remember return guests’ names.
• Work closely with the Front Office, Valet Parking and door staff.
• Keep the Concierge well informed as to any guest problems, special requests, complaints, etc.
• Maneuver luggage carts, heavy and awkward crates around the hotel.
• Report deficiencies noted in guest rooms and on guest floors to the Concierge staff.
• The ability to respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management or staff.

QUALIFICATIONS and REQUIREMENTS:

• Strong oral and verbal communication; proficiency in the English language
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.

PHYSICAL REQUIREMENTS

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position:             * Able to walk and stand throughout duration of shift

Force:             *Physical ability to lift up to 50 lbs

The Pierre, A Taj Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.