Front Office Operations Manager

Description

Hilton New York Midtown is hiring the next Operations Manager to lead the Front Office Team. It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets and travel in and around the city.  

This role manages Front Office operations to ensure profitability, control costs and quality standards and result in total guest satisfaction. Provides leadership, organization, instruction, and guidance to Front Office staff, ensuring quality service is provided. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction. 

Shift Pattern - Open availability to work AM, PM or Overnight shifts

Salary: $75,000 / annually

What will I be doing?

•        Encourages a team spirit amongst staff members with leadership and guidance.
•        Interview, select and train Front Office and Housekeeping Team Members in proper work procedures and techniques. Supervise and monitor work performance of Team Members by conducting room inspections
•        Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Guest Service, Front Office, Reservations, Front Desk Agents, and Housekeeping staff in the details of work. Observes performance and encourages improvement. Attend various operational related meetings to obtain and disseminate pertinent information.
•        Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.
•        Manages Front Office and Housekeeping operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.
•        Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
•        Provides coaching and counseling of Team Members and conducts performance reviews when needed.

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Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

Meaningful Benefits for Your Career and Well Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs:

• Competitive Salary
• Best-In-Class PTO (paid time off)
• Employee Assistance Programs
• Health and Welfare Benefit Plans
• 401(k) match
• Employee Stock Purchase Plan
• Go Hilton - Team Member Travel Discounts
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.