Director of Culinary Operations

Job Title Director Of Culinary Operations

Summary

Reporting to the Vice President of Hospitality, the Director of Culinary is responsible for planning, organizing, developing, and directing the overall culinary operations. Responsible for overall growth and financial success that delivers a consistent high-level of service and quality of products based on established company standards and guest expectations.

Essential Functions And Responsibilities

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC
• Innovates compelling menu items, cooking methods, procedures and equipment that set Encore apart.
• Makes recommendations for new concepts and re-fresh of existing concepts when appropriate.
• Plans and collaborates with Stakeholders (Gaming and Non-Gaming) in property wide initiatives.
• Measures and communicates to stakeholders the division’s strategic performance.
• Develops, implements, and amends departmental policies and procedures to ensure the highest service is delivered to guests.
• Achieves individual and department goals as determined by management.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Conducts competitive market analysis, maintains an awareness of market share, and partners with other departments to promote their products and services to attract and retain guests.
• Devises and implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; implements changes required for improvement. Identifies key drivers of success.
• Establishes, monitors, and reviews departmental budgets on a regular basis.
• Ensures the department is meeting or exceeding established financial and performance goals and recommends changes to enhance profitability.
• Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
• Maintains a professional profile at VIP events with constant presence and interaction with guests.
• Promotes positive, fair, and ethical relations with all employees, contractors, and in all interactions.
• May be asked to represent the Company at events or promotions, entertainment and Company sponsored events both on and off property.
• Promotes positive public and employee relations.
• Ensures compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
• Effectively manages internal and external guest relations, which may require levels of patience, tact, and diplomacy.
• Oversees staff to include hiring, training, discipline, scheduling, and completion of performance evaluations and provides communication to staff to ensure successful management of all hospitality efforts.
• Ensures department delivers and maintains a maximum level of property-wide guest service and satisfaction.
• Attends periodic all-property meetings and training sessions.
• Maintains relevant knowledge of industry through continuing education and training.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with employees within the department and with other departments as appropriate to ensure property wide communication.
• Maintains awareness of all new developments within the department and makes recommendations designed to maximize department and company success.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately.
• Performs other duties as assigned

Education & Experience

• Bachelor’s Degree in Business Administration, Culinary Arts; Hotel/ Hospitality Management, or related field; or equivalent work experience preferred.
• Eight (8) years of high volume and multiple outlet culinary leadership experience, with five (5) years in a senior management capacity.
• Prior casino gaming experience preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software; and POS, inventory software.
• Demonstrated ability to manage and prioritize multiple priorities while maintaining a high level of energy and output.
• Demonstrates strong organizational and leadership skills
• Demonstrates commitment to guest service excellence and ethical conduct.
• Advance knowledge of company internal controls and Policies and Procedures.

Core Competencies

Business Acumen

Strategic Thinking/Planning

Drive Culture/Commitment to Culture

Customer Focus

Financial Management

Mentorship

Employee Empowerment

Results/Data Driven

Executive Presence

Diversity and Inclusion

Strategic Partnerships

Change Management

Creating Engagement

Travel Requirements

Travel is expected up to

50% Of The Time

for this position. This role is expected to travel between our main office locations and our Casino locations within the state of Nebraska. Travel is expected on a weekly basis for one or more days. Expected travel is during normal business hours and may or may not require an overnight stay.

Certification Requirements

Ability to secure and maintain NE Gaming License Required

Work Environment

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening, weekend, and holiday hours required, based on business need.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Our Values

Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence

Aap/EEO Statement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Ho- Chunk, Inc. is an equal opportunity employer.  All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability.  However, preference may be extended to persons of Indian descent in accordance with applicable laws.

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