Marketing Guest Services Representative
Compensation: $16.00 per hour, Full-Time
Description
Essential Duties And Responsibilities
- Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
- Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
- Explains the Bally's Rewards program in detail.
- Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members.
- Evaluates play and issues complementary amenities based on established guidelines.
- Utilizes all aspects of the Player Tracking System.
- Stays informed about all Slot and Table Games activities and events.
- Maintains general knowledge of the properties.
- Inputs all player information into the database system and issues player cards.
- Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations
- Performs other job related duties as requested.
Certifications And Licenses
- Must obtain a Colorado Gaming Support License
Competitive Benefits
Bally's Black Hawk Casino offers: Health, Dental, Vision, 401K, PTO, Company paid Disability and Life Insurance; Employee Discount Meals, Subsidized Bus Passes, Reimbursement of Colorado Gaming License fees and Free Covered Employee Parking.
Discl AI Mer
Bally's Black Hawk Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.Qualifications
Excellent guest service skills; computer literate
Bally’s Black Hawk
Bally’s Black Hawk North Casino is owned and operated by Bally's Corporation. Its 18,000 sq ft gaming space is spread over three floors.
The casino floor offers over 400 slot machines including new themes, classic reel slot and video poker. Table players enjoy live-action on 8 table games featuring Blackjack, Craps, and Roulette. There is also a High Limit area on the 2nd floor of the casino. The casino features a Sportsbook and a Sportsbook Bar, with a large video wall, 11 additional TVs, 8 sports betting kiosks and 2 off-track betting terminals, and a VIP Lounge.
The B Bar is located on the 2nd floor and offers a full selection of frozen daiquiris. Guests can dine in the Casino Cafe & Grille, serving southern restaurant cuisine.
Bally's Black Hawk West Casino, formerly Golden Gates Casino, is the second of the three casinos in Black Hawk, Colorado owned and operated by Bally's Corporation.
The West venue features nearly 200 slots and video poker machines, along with 8 table games and a 17-table "poker parlour," which runs daily cash games and tournaments. Guests can dine in a restaurant and a full-service bar.
Bally’s Black Hawk, formerly Golden Mardi Gras Casino offers 650 slots, 33 exciting table games, and the Black Hawk’s best poker parlour.
At Bally’s Black Hawk we offer a range of career opportunities in a fast-paced entertainment environment. Our mission is to provide guests with a positive and memorable experience in a friendly, safe and most of all, fun environment!
Our Full-Time Team Members Receive the Following Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Flexible Spending Account
- 401(k) with company match
- Compensation for Colorado Gaming License fees
- 50% off employee food discount
- Free covered parking
- Subsidized transportation options for casino buses ($4 – $6 round trip)
- Internal growth, transfer opportunities and career development
- Seven observed holidays with holiday pay
- 12 Days of PTO in first year of employment
Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.
With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".
