2440 Hoonani Road
Koloa, Kauai,
HI
96756
Full-Time
The pay range for this position is [insert min] to [insert max] per hour.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $24.34 to $30.43 per hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
This hotel sits on Poipu Beach, renowned for unspoiled white sand, swaying coco palms, and breathtaking sunsets. Kiahuna Golf Course, Spouting Horn, and the town of Koloa are all within a 10-minute drive.
Guests of Sheraton Kauai can snorkel in the calm waters of Poipu Beach, indulge in a massage by the sea, immerse in the Hawaiian culture, or enjoy evening mai tai receptions and ocean-view dining.
Newly renovated guestrooms at Sheraton Kauai Resort provide the Sheraton Sweet Sleeper bed, flat screen TVs, wireless Internet access, and furnished lanais with views of the ocean or gardens.
Perfectly situated to greet the morning sunrise, every guest room in our Beach and Ocean Wings faces the sea. And for those who prefer quiet beauty, our Garden Wing accommodations overlook acres of vibrant tropical blooms and sparkling waterfalls. A total of 394 rooms, including suites, are found in small, easily accessible buildings no taller than coconut trees. Connecting rooms are available for families.