Photo of The Westin Washington, D.C. City Center, Washington, DC

Assistant Manager - Room Operations

The Westin Washington, D.C. City Center

1400 M Street NW
Washington, DC 20005

Hotel
Managed By Marriott International
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Full-Time

Additional Information

Housekeeping Focused

Job Number

24040146

Job Category

Rooms & Guest Services Operations

Location

The Westin Washington DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    Supporting The Management Of Rooms Operations Activities

  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.

    Contributing Information To Support Managing To Budget

  • Supervisessame day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

    Providing For And Managing The Guest Experience

  • Assists in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

    The hourly pay range for this position is $26.44 to $30.29. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​team, and 

    Become

     the best version of you.
    Posted March 7, 2024

    The Westin Washington, D.C. City Center

    Welcome To The Westin Washington, D.C. City Center

    The heart of DC: Enjoy our Downtown Hotel Unique Amenities

    The Westin Washington DC City Center is a must-experience hotel for those who want a different view of DC. Feel your best in our energizing spaces: the atrium's bright atmosphere, our fitness center's immersive technology, and our DC restaurant's trendy twist on historic design. You will feel energized in our pet-friendly hotel rooms featuring city views, marble bathrooms, SmartTV's, luxury bedding, and a workspace that empowers you. Connect well in vibrant social spaces or over drinks at our DC hot-spot: Infamy Restaurant & Bar - or power up with a healthy breakfast. Our building is known for its design history, our service brings unique DC experiences to you, and our hotel near Walter E. Washington Convention Center, Lincoln Theater, and Capital One Arena offers access to memorable locations.

    Luxurious Suites

    Experience body and mind wellness in our luxury suites in Washington DC, with in-room massages and 24-hour room service. All our suite accommodations are spacious and offer high-speed internet access, 50-inch LED flat screen TVs, mini-refrigerators, the Heavenly® Bed, and marble bathrooms that have been revitalized since the suites were originally designed by Givenchy.

    Ideal Venues for Glowing Celebrations

    Located in the center of our nation’s capital, you can feel its dynamic spirit at The Westin Washington, DC City Center hotel. Infuse your meeting or event with that energy when you choose one of our ideal venues for your DC reception, wedding, social gala, or convention.

    EatWell Meeting Breaks

    Host your next team meeting after an event near the convention center in Washington D.C. with large work desks and wireless high-speed Internet options available. Additionally, offer attendees EatWell options during meeting breaks to ensure they are fueled for success.

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