Stewarding Team Leader 管事部领班

Description

Position Summary 职位概述

Under the general guidance of the Chief Steward, within the established policies & procedures of Hilton, oversees & supervises all aspects of stewarding operation during a shift.The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards.

在管事部副经理或经理的指导监督下制定希尔顿的政策和规章，监督指导管事部的运营。管事部领班负责确保整个厨房区域的清洁度，卫生，设备和用具清洁卫生达到品质标准。

1. To maintain a high customer service focus by approaching your job with the customers always in mind.

在服务工作的整个过程中，时刻保持高度的客户服务意识。

2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。

3. Responsible for guiding the steward supervisors and stewards in the performance of their jobs.

负责在工作中指导管理管事部主管和员工的工作执行力。

4. Assists the Chief Stewarding controlling & analyzing on an on-going basis the following: Cleanliness standard for kitchen areas, banquet rooms （back of the house）, equipment & utensils, Guests & team satisfaction, Operating supplies, cleaning supplies payroll and related costs, Breakage and Loss.

协助管事部经理负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。

5. Responsible for providing sufficient equipment which are in accordance with sanitation standards and in good condition, to the outlets and kitchen sections.

负责提供足够的设备无论是卫生标准还是好的条件。

6. Responsible for ensuring sufficient cleaning supplies and equipment to operate the stewarding section, During a shift.

负责确保充足的清洁剂和设备在当班的时候。

7. Responsible for the results in the implementation of the cleaning schedule.

负责按照清洁时间表执行。

8. Takes the daily inventory and requisition of cleaning supplies.

预备每天清洁用品的申请和盘点。

9. Responsible for the proper handling and maintenance of all equipment in the Kitchen.

负责厨房所有设备的维护。

10. Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment.

负责所有库房物品的安全。

Requirements

What are we looking for? 

A Stewarding Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: