No. 139 Zhong Shan San Lu
Indeterminate,
Yu Zhong District
0000
China
Full-Time
岗位职责/职位描述
Position Summary 职位概述
1.Coordinate with other operating departments such as Front Office, Concierge,
Housekeeping, Restaurant, Bars & Events to arrange guest’s requirements.
使用销售技巧,以优化酒店收入并一直显示高水平的客户服务。
2.Upsell the hotel’s products and services.
推销酒店的产品和服务。
3.Solve complaints from clients in regard to reservations and take immediate remedy action.
解决客户关于预订的投诉并立即采取补救行动
4.Handle all reservation requests efficiently and professionally.
有效和专业的处理所有预订请求。
5.Enter reservations requests, amendments and cancellations properly, promptly and
into Opera PMS.
在系统里正确,迅速地输入预订请求,修改和取消预定。
6.Handle all specific requests on room allocation properly.
妥善处理所有房间分配的具体请求。
7.Ensure accurate statistics codes, are properly entered into Opera PMS.
确保准确的统计价格代码,并正确录入系统中。
What will I be doing?
As the Reservations Agent, you will be responsible for performing the following tasks to the highest standards:
Located in the city center, next to the famous Yangtze River, the Hilton Chongqing hotel is a three-minute walk from Liang Lu Kou subway station, ten minutes from Jiefangbei CBD and only a 35-minute drive from Chongqing Jiangbei International Airport.
Enjoy a relaxing treatment at Cloud 9 Spa, offering an entire ladies floor, or refresh in the hotel’s rooftop indoor pool. Indulge in award-winning international cuisine at Café@Two or sample original Cantonese dishes at the popular China Moon restaurant. Enjoy a refreshing workout in this Chongqing hotel’s fully equipped fitness center or simply relax and unwind with an evening drink at Long Bar and Grill.
Host a meeting or event for up to 500 people at the Hilton Chongqing hotel, choosing from 14 fully equipped meeting rooms and an elegant ballroom. Allow the multilingual reception team and Hilton Meetings team to help plan your event. Hilton Chongqing is the ideal venue for international conferences.
Enjoy a comfortable stay in a contemporary Chinese Art Deco Deluxe room or upgrade to an Executive Room offering high-speed internet and exclusive access to the Executive Lounge. All 423 guest accommodations provide high-speed wireless or broadband internet access, separate working and seating areas and marble bathrooms.