Pool Server

Job Description

Guest Service

* Greet and make all guests feel welcomed to the restaurant.
* Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.
* Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
* Complete all restocking and cleaning duties by performing opening and closing as instructed.
* Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.
* Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.
* Attend team briefings.
* Present a clean and professional appearance at all times.
* Maintain a friendly, cheerful and courteous demeanor at all times.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Be continually aware of, and maintain, the highest standards of safety and hygiene.

Financial Transactions
* Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
* Post food and drink charges and compute final guest check.
* Handle cash, credit card, currency conversions and other financial transactions.
* Receive proper payment from guest and ensure accuracy of guest check and method of payment.
* Ensure the security of guest payment information.

* Perform other duties as assigned.

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical/ Dental/Vision– eligible after 60 days 
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Hilton Discounts Worldwide
• Northwood Hospitality Discounts