Private Dining and Events Manager

Description

The successful Private Dining + Events Manager will utilize all skills and support necessary for oversight, planning and coordination of events, creative marketing and upsell of semi-private and private events with special product offerings.

Reporting to the Director of Food and Beverage and supported by the Director of Sales this position will have a unique set of responsibilities but will be accountable for the priority of incremental revenue in event sales.

This position will bring an elevated understanding of events and creative and unique ways to create event business utilizing the outlets and specified areas of the property.

ESSENTIAL JOB FUNCTIONS:

• Meet and greet clients, conduct property tours, timely response to client inquiries, questions and promote facilities and services when needed
• Book events for all event space in the hotel within established booking parameters, ensuring that sales progresses seamlessly and accurately by following established processes and procedures
• Up-sell products and services, closing the best opportunities for the property based on market conditions and property needs
• Work to develop new or existing policies and procedures as determined by need in order to enhance the productivity of the event process
• Ensure site inspections/visits; verify that the business is turned over properly and in a timely fashion for quality service delivery
• Prospect for new business, conducts external sales calls, cold calling and contacting former clients to solicit new

  business

• Builds and maintains strong client relationships.
• Develop and conduct persuasive verbal sales presentations to prospective clients when needed
• Partner with the Corporate F&B Team to create Event programs and product offerings that will support the elevated F&B aspect of this property which will include but not limit to: programmed private events, programmed semi-private events, programmed dinners, programmed brunches, in room experiences.
• While partnering with the appropriate F&B leader, develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to accountability.
• Supervise and attend the overall set up of the event and/or meeting and then turn over to the operating team for implementation. Position may require working evenings, weekend, and holidays.
• Communicate with relevant departments to ensure proper servicing of accounts.
• Prepare and present weekly and monthly Events reports according to accountability.
• Support restaurant operations in management function.
• Oversight of OpenTable and the use as a semi-private or private event seating system.

SKILLS AND ABILITIES:

Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy. Presents a professional appearance and manner. Candidates with the following are preferred:

• Full understanding of the flow of service in regards to a fine dining or upper casual dining experience.
• Full understanding of wine and beverage.
• Experience working as a restaurant manager in some fashion.
• Fully integrated in the NYC food and nightlife scene.
• Full understanding of possibly working holidays, nights and weekends.

PERFORMANCE STANDARDS

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

For applicants who will be working in NYC, the anticipated compensation range for the position is $60,000 to $70,000 per year plus commission. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)