Rooms Controller
The Ritz-Carlton, Tysons Corner
1700 Tysons Boulevard
McLean,
VA
22102
Full-Time
Job Number
24050643Job Category
Rooms & Guest Services OperationsLocation
The Ritz-Carlton Tysons Corner, 1700 Tysons Boulevard, McLean, Virginia, United States VIEW ON MAPSchedule
Full-TimeLocated Remotely?
NRelocation?
NPosition Type
Non-ManagementPosition Summary
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,Begin
your purpose,Belong
to an amazing global team, andBecome
the best version of you.
The Ritz-Carlton, Tysons Corner
Welcome to The Ritz-Carlton, Tysons Corner
Find Inspiration In This Elegant Luxury Retreat
Celebrating local treasures is at the heart of The Ritz-Carlton, Tysons Corner, where classic Virginia artists, traditions and cuisine stand proudly alongside contemporary luxuries. Here, guests can easily access the area’s best offerings, from high-end shopping at the attached Tysons Galleria to iconic attractions in nearby Washington, DC. Tysons Corner is the quintessential example of a well-balanced city. Drawing inspiration from our surroundings, our luxury hotel offers an experience both comforting and decadent with newly-renovated guest rooms and suites, Club Lounge and polished event space. Enjoy robust selection of exciting experiences, including wine tastings and live music at ENTYSE along with special tea and holiday events for children and an array of soothing therapies at The Ritz-Carlton Spa.
The Ritz-Carlton Club® Level
Ideally situated on the 24th floor, overlooking Northern Virginia’s most upscale shopping district, our newly renovated The Ritz-Carlton Club Level is re-mastering the luxury travel experience, combining intimacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton. As a Club Level guest, you will receive the finest attention from our dedicated Concierge team and continuous culinary delights throughout the day, including complimentary beer, wine and cocktails. From Virginia-inspired mini apple pies and French-inspired apple macaroons to locally sourced charcuterie and cheese presentations, our culinary team handcrafts pieces of epicurean art.
Discover Our Redesigned Space
Our newly redesigned restaurant carry guests from day to night with distinct specialties. Dinner features inventive worldly dishes that complement traditional favorites - giving both new guests and frequent diners the opportunity to experience unique flavors in a familiar setting. Breakfast, lunch, and brunch follow suit bringing a melting pot of flavors to the McLean restaurant with new highlights.
The Ritz-Carlton Spa, Tysons Corner
Avocado, brown sugar, fresh berries, seaweed and cherry bonsai seeds are among the natural ingredients found in treatments at The Ritz-Carlton Spa, Tysons Corner in northern Virginia. These healing elements, paired with skincare technology, help reset, repair and refresh the mind and body. Signature treatments include a cherry blossom body polish and a resurfacing HydraFacial. The spa also offers an indoor pool, jacuzzi, sauna and steam room.
