Sales Lead Catcher Coordinator

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Answer sales office phones when sales staff is not available. 
• Route incoming opportunities to the appropriate Group / Transient Sales Manager
• Manage all incoming leads into the sales office through various channels, including CVENT, One Source – Group 360 / CI/TY, email, and voice mail.
• Manage and maintain general sales and property-specific email inboxes.
• Follows up on all customers’ needs and inquiries efficiently and expeditiously, either the same day or by 11 a.m. the next business day.
• Prepare sales-related documents (e.g., proposals, contracts, meeting space, brochures, and promotional material) throughout the sales process.
• Learn and use digital sales systems and conceptual sales processes (i.e., Marsha, Light Speed, FOSSE, CI/TY, etc.) and understand the hotel's sales strategies (i.e., rates, fees, budgeted goals, etc.).
• Coordination of all group (rooms and if needed meeting space), and business transient (when required) business as contracted by the sales manager and or DOSM.  Contact and provide appropriate follow-up on all signed/contracted business within (5) working days.  Determine and coordinate all customer needs.
• Assisting in making reservations (individual and/or VIP), checking daily arrivals, and awarding Bonvoy points (as needed) while ensuring lines of communication remain open between all respected departments.
• Suite reservations with respected client follow-up
• Attend weekly resume and sales/other meetings as deemed necessary.
• Develop an effective communication and information system with the hotel team to disseminate details of upcoming groups, meetings, and special events.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Account Service and Management: Maintains well-documented, accurate, organized, and up-to-date file management to serve client interpersonal interactions.
• Work with sales personnel to achieve required sales team goals.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Assist with completing any required sales reports.
• Maintains all information in Sales CRM
• Conducts site inspections as needed.
• They represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a sincere, caring attitude at all times.
• Assist hotel/team with implementing hotel-specific selling strategies.
• Maintain office supplies and space as needed.

NON-ESSENTIAL FUNCTIONS:

• Assist with special projects as needed.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Managers.

REQUIREMENTS:

Education:      

• A College Degree, hotel experience, or related field or equivalent education is a plus.

Experience:    

• Minimum one-year Hotel-related work experience preferred.
• Knowledge of Marriott Systems is preferred.

Skills:

• Strong professional communication skills – both oral and written
• Hospitality oriented
• Ability to multi-task in a fast-paced, ever-changing environment
• Ability to interact well with a diverse set of team members and leadership team in a professional manner.
• Proficiency with basic technical functionality (e.g., Office applications)
• Able to consistently drive TEAM culture.

Hours Required:                     

40 hours per week, predominately Monday through Friday. 

Based on business needs, occasional weekends.