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Assistant Food and Beverage Operations Manager

Sheraton Grand Seattle

1400 6th Avenue
Seattle, WA 98101

1,258 Room Hotel
Managed By Marriott International
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Full-Time

Job Number

24052875

Job Category

Food and Beverage & Culinary

Location

Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Candidate Profile 

Education And Experience
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

    OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

    Core Work Activities

    Assisting In Managing Day To Day Operations

  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

    Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

    Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.

    • The hourly pay range for this position is $27.40 to $33.65. In addition, the position is eligible for an annual bonus. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.07693 PTO balance for every hour worked.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,​ 

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Posted March 27, 2024

    Sheraton Grand Seattle

    Welcome To Sheraton Grand Seattle

    Explore Iconic Attractions in the Heart of Downtown Seattle

    Stay in the heart of downtown Seattle at Sheraton Grand Seattle, where captivating cityscapes meet the tranquil allure of the Pacific Northwest. Centrally located at 6th and Pike St., directly adjacent to the Seattle Convention Center, our hotel is within walking distance of Seattle’s most iconic local attractions, world-class shopping and critically acclaimed restaurants and bars. Before you head out to explore the city, start your day with a handcrafted beverage at our modern Starbucks® marketplace and upscale coffee bar. Immerse yourself in the flavors of the Pacific Northwest at Alder & Ash, downtown Seattle's newest culinary treasure, and enjoy a dining experience that celebrates our regions local products and producers. Whether you want to shop at Pike Place Market, explore the Seattle Waterfront, catch a game at Lumen Field, or attend a concert at Climate Pledge Area; the Sheraton Grand Seattle is the ideal gateway to experience all the Emerald City has to offer.

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    Concierge

    Boasting members of "Les Clefs d'Or", our concierge staff is dedicated to creating personalized Seattle experiences. Contact our concierge for dinner reservations, sightseeing information, theater tickets, floral arrangements, golf tee times, transportation, and more.

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