909 North Michigan Avenue
Chicago,
IL
60611
Full-Time
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Rise and rejuvenate your body and mind at our Chicago Gold Coast hotel on Michigan Avenue and Body Rituals Boutique Spa. Located within walking distance of Oak Street Beach, luxury fashion at 900 North Michigan Shops, the breathtaking 360 Chicago Observation Deck, and all of Chicago's most famous attractions, The Westin Michigan Avenue Chicago hotel offers pet-friendly hotel rooms and spacious suites featuring sweeping lake views, a renowned Heavenly® Bed and relaxing bath amenities. Maintain your routine with our WestinWORKOUT® Fitness Studio, featuring Peloton bikes, or our Run Concierge. Work well in more than 37,000 sq. ft. of well-appointed downtown Chicago meeting rooms and event space. Plan thoughtful weddings and celebrations with expert guidance and custom catering in our downtown Chicago wedding venues boasting natural light and stunning city-views. Nourish yourself, eat and drink well with meals that are delicious and nutritious at 909 North or Café a la Cart our restaurants on Michigan Avenue.