Senior Conventions Services Manager

Description

Job Responsibilities:

• Obtain and confirm all event related information from client – to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements.
• Assist catering and sales manager with execution of events .
• Drives function space optimization / maximization, to ensure the best utilization of space for guest experience and financial performance.
• Suggests events / upsell to maximize revenue.
• Building sustainable relationships and trust with customers through open and interactive communication
• Liaise with management to identify their needs and to ensure customer satisfaction
• Maintain the overall appearance, layout and design of the event
• Initiates and follows up on billing procedures, collecting deposits per the contracted schedule, ensures credit applications and valid final payments are received within acceptable timelines.
• Conducts pre-conference meetings with clients and appropriate departments to confirm all relevant details are communicated.
• Conducts site visits and inquiries as needed.
• Establishes and maintains rapport with clients prior to, during and post event.

Requirements

• Prior experience with Delphi, Jonas, and Opera a plus
• Must have experience with Microsoft suite – Word, Excel, PowerPoint
• At least 3 years proven customer service or events experience essential
• Good time management and communication skills
• Ability to adapt/respond to different types of characters
• Ability to multitask, prioritize your tasks
• High school diploma preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)