Photo of The Westin Hilton Head Island Resort & Spa, Hilton Head Island, SC

Event Operations Manager

The Westin Hilton Head Island Resort & Spa

Two Grasslawn Avenue
Hilton Head Island, SC 29928

416 Room Hotel
Managed By Marriott International
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Full-Time

Job Number

24056265

Job Category

Event Management

Location

The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area.

    Core Work Activities

    Managing Banquet Operations

  • Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
  • Applies knowledge of all laws, as they relate to an event.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Schedules Event Services staff to forecast and service standards, while maximizing profits.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.

    Participating In And Leading Banquet Teams

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.

    Executing Event Services Operations And Maintaining Inventories

  • Attends pre-event meetings as needed to understand group needs.
  • Establishes consistent standards for meeting room sets and VIP meeting room sets.
  • Conducts function room inspections prior to each function to verify the room is set according to specifications.
  • Maintains cleanliness and sanitation standards in all event operation areas.
  • Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.
  • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
  • Coordinates routine maintenance to verify a quality meeting facility.
  • Resolves issues and/or suggest alternatives to previous arrangements if necessary.
  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in the servicing of events.
  • Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

    Verifying And Providing Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Encourages employees to provide excellent customer service.
  • Verifies employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.

    Conducting Human Resources Activities

  • Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
  • Conducts associate performance appraisals and provides feedback as needed.
  • Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Observes service behaviors of associates and provides feedback to individuals.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Brings issues to the attention of supervisor and/or Human Resources as necessary.
  • Verifies associates understand expectations and parameters.
  • Delegates tasks to verify room sets are “on time” and meet Event Service Standards.

    The salary range for this position is $61,000.00 to $77,000.00 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​team, and 

    Become

     the best version of you.
    Posted April 1, 2024

    The Westin Hilton Head Island Resort & Spa

    Welcome To The Westin Hilton Head Island Resort & Spa

    Relax at our oceanfront resort in Hilton Head Island, SC

    Located on a lively, vibrant stretch of the Atlantic Ocean, The Westin Hilton Head Island Resort & Spa is a stimulating experience for guests in South Carolina. Our oceanfront resort in Hilton Head is committed to your well-being, from the soothing coastal colors of our restaurants to the beachy décor of our modern rooms. Fuel your day with "farm & sea to table" dining at our restaurants or enjoy a refreshing cocktail by one of our three outdoor pools. Plan a gathering of up to 1,000 guests from our versatile event venues offering oceanfront resort terraces and Chef-curated catering menus. You are steps away from the beach and rejuvenating treatments at Heavenly Spa by Westin™, not to mention Hilton Head Island's world-famous golf courses. Feel renewed after a fun, full and fulfilling day with your sun-filled guest room with a Heavenly Bed® and private balcony. No matter the reason for your visit, The Westin Hilton Head Island Resort & Spa leaves you feeling better than when you arrived.

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