Rooms Controller

Description

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts
• 
  
  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory. The Rooms Controller will act as a liaison between the Housekeeping, Front Office, Engineering, and Reservations department regarding the status and distribution of all guest rooms.

General Duties:

• Respond to any reasonable task as assigned by the manager.
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Pre check arriving reservations for requests and communicate with corresponding departments to fulfill those requests.
• Look into future reservations, up to two weeks in advance, for any upcoming requests.
• Aid Front Desk during peak periods for arrivals/departures, answering phone calls, or guest questions/requests.
• Communicate with the Sales Team on any upcoming show rooms and assign as needed.
• Monitor out of order rooms and communicate with Engineering/Housekeeping if they need extensions.
• Monitor Condo reservations and ensure an even distribution of reservations are assigned to each location.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Employment Standards:

• High school diploma or GED and one or more years of customer relations experience required.
• Working knowledge of reservations, front office, and Microsoft Office Suite.
• Previous experience with hotel front office.
• Strong written and verbal communication skills in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Strong interpersonal skills and willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Business acumen to work with third party vendors and coordinate services.
• Customer service skills and attention to detail.
• Adaptability to change and flexibility to reprioritize tasks accordingly.
• Skill and ability to work independently and as part of a team.

Physical & Mental Requirements:

• Able to talk and listen.
• Able to walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Able to stand for extended periods of time.
  • Able to use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
  • Able to occasionally lift office products and supplies up to 20 pounds.
  • Able to use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)