Photo of Bally’s Atlantic City, Atlantic City, NJ

General Manager - Restaurant

Bally’s Atlantic City

1900 Pacific Ave
Atlantic City, NJ 08401

Casino & Hotel
Managed By Bally’s Corporation
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Full-Time

Description

  • Schedules all dining reservations for the room and may serve special guest when required.
  • Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint.
  • Ensures that food is prepared and served according to the desired portions and quality specifications.
  • Advises customer on selection of food and beverage items. Supervises all dining room personnel within dining facility.
  • Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet.
  • Maintains records of personnel performance, dining room labor costs, and other expenses as to China, glass, flatware, and current departmental time log.
  • Schedules monthly food service employee meetings to ensure correct execution of restaurant policies.
  • Schedules all room personnel in accordance with the Operations Management Systems, staying within 2% of standards hours and cost.
  • Responsible for department budget and CER’s.
  • Has working knowledge of union rules and regulations.
  • Ensures adherence to all Board of Health standards.
  • Ability to interact and coordinate work with other departments.
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
  • Conveys positive energy and enthusiasm focusing on the guest interaction.
  • Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
  • Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
  • Keeps team well informed of property promotions and events.
  • Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
  • Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy.
  • Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
  • Other Duties as assigned
    • Posted April 8, 2024

    Bally’s Atlantic City

    About the company

    Bally’s Atlantic City is an ocean front full-service hotel and casino located on the Atlantic City boardwalk, which features world-class accommodations in over 1,200 rooms and 118 suites. Our newly remodeled iconic Bally’s tower features 750 renovated hotel rooms with a design inspired by the heart and soul of the Atlantic City beach and boardwalk, and the fresh relaxed summertime feel that comes with it. 

    Our 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. 

    Guests enjoy over 13 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. Our facility also offers over 100,000 sq. ft. of event and convention space.

    Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence of Online Sports Betting and iGaming offerings. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and BallyCasino, a growing iCasino platform.

    With 10,500 employees, the Company's casino operations include approximately 15,000 slot machines, 600 table games and 5,300 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".
    We offer amazing opportunities at our 16 casinos which include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Bally’s Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Bally’s Black Hawk (Black Hawk, CO), Bally’s Black Hawk West (Black Hawk, CO), Bally’s Black Hawk North (Black Hawk, CO), Arapahoe Park racetrack (Aurora, CO), Tropicana Evansville (Evansville, IN), Bally’s Quad Cites (Rock Island, IL), MontBleu Resort Casino & Spa (Bally's Lake Tahoe, NV), and the Tropicana in Las Vegas.

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