Employee Dining Room Attendant

BASIC FUNCTION: The Attendant is responsible for taking guests’ food orders, light prepping of ready-to-eat foods, receiving money for cash tickets, making change, and maintaining an attractive environment for the guests.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Must have High School Diploma or High School Equivalency Diploma (HSED).

 Previous customer service experience preferred

 Must have previous cash handling experience

 Must have basic knowledge of computers

 Must possess excellent customer service skills.

 A valid employee alcohol permit may be required.

 Must have a pleasant personality.

 Must be able to work nights, weekends and holidays as needed.

 Must be hands-on.

 Must always present a hospitality mentality--warm and generous.

 Must always ensure a teamwork environment.

ESSENTIAL FUNCTIONS:

1. Ensures Service Standards are applied every shift worked.

2. Follows all procedures involving Indiana alcohol rules and regulations.

3. Maintains outlet standards at all times.

4. Ensures the outlet is kept stocked and product is requisitioned from the warehouse when needed.

5. Notifies a supervisor when supplies are low.

6. Cleans outlet on a regular basis (i.e. windows/doors cleaned, floors swept daily, machines cleaned daily, display coolers cleaned daily, tables/chairs etc.).

7. Marks all requisitions with notes, signature, and dates. (If there is a shortage, there must be a note that the warehouse was called.) Put in supervisor’s box.

8. Establishes rapport with customers/guests.

9. Always respond in a courteous, friendly, efficient manner.

10. Tries to anticipate the direction of customer’s interest.

11. Is creative when selling.

12. Assists with periodic inventory of all the stores.

13. Must be willing to assist Manager and Supervisors with overall store functions.

14. May assist in greeting and seating of guests as they enter the restaurant inkling verification of authentication for government-issued domestic or international ID’s.

15. Assists in the unloading and merchandising of goods.

16. May assist in the delivery of food, drinks, and other items from the kitchen to the dining room tables or from the storage area to the restaurant.

17. Performs duties as reasonably requested by Management.