Lote H-4, Carretera Federal 200, km 19.5
Punta de Mita,
63734
Mexico
Full-Time
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Sequestered on 22 lush acres on a tranquil isthmus, The St. Regis Punta Mita Resort provides guests with all the luxuries of a private, intimate hideaway where art and nature beautifully entwine. Give in to the seduction of pampering treatments in the Luxe Remède Spa, play on two Jack Nicklaus Signature Golf Courses or a tennis center nestled in a palm grove. Nearby, the Marietas Islands are filled with natural beauty and outdoor adventures. The 120 exquisite guest rooms and suites display captivating Pacific Ocean or garden views. Each room offers a touch of rustic Provence combined with Mexican art and handcrafted furnishings. For additional needs, the St. Regis Butler Service provides for any request, day or night.