Front Desk Agent
Virgin Hotels Dallas
1445 Turtle Creek Blvd.
Dallas,
TX
75207
Full-Time
Who We Are
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your Mission
Should you choose to accept it…
We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better.
The Nitty Gritty
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
- Maintain the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
- Maintain complete knowledge of the following at all times.
- Hotel features/services, hours of operation.
- All room types, numbers, layout, décor, appointments & location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled daily group activities.
- Use excellent communication skills with guests and staff including verbal, written and body language.
- Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
- Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
- Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
- Adhere to the following cashiering procedures:
- Process allowances
- Make change for guests
- Post charges
- Settle Room accounts
- Run closing reports
- Count bank at end of shift
- Complete designated cashier reports
- Drop Receipts
- Secure Bank
- Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
- Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Communicate timely and in a responsive manner via digital device.
- Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
- Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
- Be creative and think outside the box to create memorable experiences for our guests.
- Work well on a team or independently while being accountable for work performed.
- Take, record and relay messages accurately, completely and legibly.
- Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
- Complete all items on the shift checklist.
- Adhere to security procedures to ensure our guest’s safety.
- Be a team player!
- Highly organized, anticipating needs and over delivering wherever possible.
- Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
Background Must Have
- Current, legal and unrestricted ability to work in the United States.
- Bachelors Degree preferred.
- Ability to compute accurate mathematical calculations.
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
- Proficient MS Word, Excel, and PowerPoint.
- Current, legal and unrestricted ability to work in The United States.
- Ability to work on nights, weekends and holidays.
#LI-onsite
Virgin Hotels Dallas
About the hotel
This isn’t just a new hotel in Dallas — this is a Virgin hotel. From the lobby to the roof, we erase the line between business and pleasure. Find your new favorite place in the city near downtown where the doors are never closed, minds are always open, and you are free to be yourself. Whether it’s the indulgent menu at Commons Club or an irresistible cabana at The Pool Club, we’ve got your back with brilliant service and heartfelt delights, all here at Virgin Hotels Dallas.
About the company
Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service, straightforward value and a seamless, personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson's global Virgin Group has pioneered for 50 years. Each property intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Virgin Hotels Chicago, - named the "#1 Hotel in United States" in 2016 and "#1 Hotel in Chicago" in 2016, 2017 and 2020 by the Conde Nast Traveler's Readers' Choice Awards - Virgin Hotels Dallas - named the “#16 Hotel in Texas” - and Virgin Hotels Nashville are now open. Locations in Las Vegas, New York, New Orleans, Miami and Edinburgh to follow. Virgin Hotels continues to explore hotel and office conversions as well as ground-up development in cities such as Boston, Los Angeles, Austin, Seattle, and London.
Our Guest Rooms (Chambers)
The hotel’s 268 Chambers span across 16 floors. Room types are Richard’s Flat King Suite (1), Penthouse King Suite (1), Grand Chamber King Suite (8), Deluxe Chamber King Suite (10), Grand Chamber King (10), Grand Double Queen (10), Chamber King (108), Chamber Double Queen (40), Chamber Double Queen Pool View (10), and Chamber King City View (70). Ranging from 323 to 1,395- square-feet, all guest rooms are uniquely designed to consist of two distinct spaces separated by a sliding door, complete with a peephole, ideal for working, recharging, wellness and playing. The first space, “The Dressing Room”, combines the hallway and a dressing area which includes a full vanity, makeup desk with well-lit mirror, an extra large shower with a bench, and a closet for two. Slide open the privacy door and guests will enter “The Lounge” with the brand’s patented ergonomically designed lounge bed, a red SMEG® minifridge stocked with street-priced comforts, high definition TV, yoga mat, round nomadic walnut table, a red-plush sofa and ample outlets for their smartphone, computer or other electronic devices. All chambers feature custom lighting on sensors that automatically illuminate when guests move. The Chambers showcase bright and natural wood tones throughout and evokes a feeling of comfortable, fresh and airy.
