Complex Director of Rooms

Description

Are you ready to elevate your career in the heart of Portland, Oregon? We're seeking a dynamic and experienced Complex Director of Rooms to lead our exceptional team at the Hilton Portland Downtown and The Duniway Portland, a Hilton Hotelhotels. As a cornerstone of Portland's hospitality landscape, our properties are renowned for delivering unparalleled guest experiences and setting the standard for excellence in service.

As the Complex Director of Rooms, you will play a pivotal role in ensuring the seamless operation of our Rooms Division, encompassing Front Office, Housekeeping, and Guest Services. You will lead a passionate team dedicated to delivering exceptional service and creating memorable experiences for our guests. From overseeing day-to-day operations to developing strategic initiatives, you will have the opportunity to make a significant impact on the success of our properties and drive revenue growth.

• Lead and inspire a diverse team to deliver exceptional guest service and achieve operational excellence.
• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services
• Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.
• Develop and implement strategic initiatives to enhance guest satisfaction, drive revenue, and maximize operational efficiency
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and professional growth.
• Establish and maintain strong relationships with guests, vendors, and stakeholders to ensure the highest levels of satisfaction and loyalty.
• Monitor key performance indicators and financial metrics to identify opportunities for improvement and drive revenue growth
• Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

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Requirements

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
• Excellent written, verbal, and organizational skills required
• Computer literacy and financial management a must
• Ability to resolve guest, supervisor and employee conflicts
• Able to manage effectively multiple tasks at all times
• Ability to listen effectively and communicate clearly with guests and coworkers

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!