Doorman

Description

As Doorman, you will serve as a key point of contact for guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Doorman maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.

What will I be doing?

As a Doorman, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Doorman with the hotel property influences the Guest's first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Doorman will perform the following tasks at the highest level of service:

• Comply with Company brand standards at all times
• Welcome guests on arrival and assist with their luggage
• Maintain frequent contact with regular Guests and visitor
• Keep up to date on all hotel services as well as VIPs and special events
• Be knowledgeable on external locations, attractions, and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service
• Forward all guest complaints or problems to the manager on duty
• Greet guests on departure and wishing them a pleasant journey

Requirements

What are we looking for?

A Doorman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant experience in a luxury hotel/hospitality industry 
• A minimum height of 180 cm or 6 feet tall is desirable
• The role may require standing for long periods and assisting guests with luggage, so physical fit is important.
• In luxury hotels that attract international guests, proficiency in multiple languages can be a valuable asset.
• Meticulous personal presentation 
• Strong good communication skills
• Calm, courteous, and discreet demeanor
• A good knowledge of the area and the country in general, preferred
• A passion for working on team as well as autonomously

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!