Reservations Agent

Description

Essential Job Functions:

-Conduct all telephone interactions and reservations in accordance with Forbes/Preferred luxury standards.

-Greet internal and external calls within 3 rings promptly and politely; correctly direct transfers as applicable.

-Anticipate and handle all guests' special requests and needs.

-Identify and create opportunities for up-selling on guest room reservations whenever possible.

Qualifications:

-Previous hospitality reservations and/or customer service experience highly preferred, but not required.

-Must have excellent verbal and written communication skills, general computer knowledge, and should be proficient using MS Office products.

-Ideal candidate is someone who can balance working at an efficient, steady pace while maintaining a warm and guest-focused demeanor.

-Open and flexible availability is required. Interested candidates must be able to work weekends and holidays.

Pay Rate: $18.00 Per Hour

Application Deadline: June 30, 2024, or until the position has been filled.

Full Time Position Benefits

-Medical, Dental, and Vision Insurance

-Hotel Discounts

-Paid Time Off (vacation, sick, bereavement, and Holidays)

-401K Match

-And More!

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)