5151 Pooks Hill Road
Bethesda,
MD
20814
Full-Time
As a member of the IT Service Delivery organization, the support analyst provides first level hotel operations, functional, and technical troubleshooting support for Marriott’s mobile applications and Mobile Guest Services. This includes basic network connectivity and troubleshooting. The Analyst resolves contact requests independently, escalates issues as needed to the appropriate Marriott business or global technology units and Service Providers. Case notes will be clearly documented using established procedures. Works under general supervision to complete routine tasks. Completes projects or additional assignments as requested by the Support Manager. The Service Desk operates on a 24x7x365 basis and flexibility with schedule is critical in this role.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 1 day after the date of this posting, 04/26/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Discover the difference at our stylish hotel in Bethesda, Maryland. Make yourself at home here at the Bethesda Marriott in our well-appointed guest rooms and suites; each one features contemporary decor, plush bedding, floor-to-ceiling windows and Wi-Fi. Enhance your visit to Bethesda in our Concierge-Level hotel rooms with M Club access and special perks. Work out in our complimentary, state-of-the-art fitness center with new Peloton bikes and TRX equipment. Stop by Cooper's Mill restaurant for a farm-to-table dining experience like none other, featuring house-grown honey and herbs. Those looking to host an event in the Bethesda hotel area will appreciate our hotel's 19,000 square feet of elegant venue space, including sophisticated ballrooms, along with our delicious catering and expert planning services to ensure an occasion to remember. Make use of our hotel's free shuttle to explore top attractions, as well as the NIH Bethesda and Walter Reed Army Medical Center.