Paseo Kanai 15
Solidaridad
Playa Del Carmen,
77730
Mexico
Full-Time
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2-years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Experience the beauty of the Riviera Maya
Discover an exceptional address at The St. Regis Kanai Resort, Riviera Maya. We offer you a central location near Cancun and Playa Del Carmen. Find our vacation resort built on a natural mangrove reserve, with a setting inspired by the neighboring Sian Ka’an Reserve, a UNESCO World Heritage Site in Quintana Roo. Take in sweeping ocean views from a 620-acre reserve set on the shores of Mexico’s Yucatan Peninsula. The Pleiades constellation inspired the circular architecture of our resort's avant-garde exterior, which floats above the canopy of the mangrove trees below. Each of our 124 rooms, suites and residences boasts dramatic views, along with bespoke furniture and a private terrace or plunge pool. Reserve one of our vacation packages and revel in our resort's unique range of culinary destinations and other experiences. From our signature St. Regis Butler Service to the state-of-the-art St. Regis Spa, every touchpoint allows time to stand still in this undiscovered slice of paradise in Mexico.