Spa Treatment Manager

Job Description

Position Summary

The Spa Treatment Manager oversees the spa providers and spa functions, to include training on all products and services. 

Job Duties 

• Oversees and assists in the training of new spa providers. 
• Oversees and assists in conducting training for all services, to include massages, facials, body services, and salon services. 
• Conducts regular training on SOPs, protocols, Forbes and Marriott brand training. 
• Maintains training attendance records and prepares the spa monthly training calendar. 
• Acts as manager-on-duty on a scheduled basis. 
• Conducts weekly walk through of treatment rooms and storage areas. Inspects treatment rooms to ensure all standards are met, including linen, treatment beds and equipment.  
• Conducts professional treatment room and product inventory checks. 
• Educates team members on retail products, promotes retail sales and ensures sales are recorded accurately.  
• Reviews daily revenues. 
• Prepares accurate rooming lists on a daily basis, ensuring the treatment rooms are utilized to their maximum potential. 
• Inspects all equipment and facilities on a regular basis. Submits engineering work orders as needed and follows-up to ensure work has been completed. 
• Conducts spa provider meetings to address policies, procedures, scheduling and any concerns regarding spa operations. Prepares written minutes and distributes to all providers and spa leadership.  
• Attends daily spa stand-up meetings, weekly leadership meetings and hotel stand-up meetings as needed.  
• Interviews and conducts practicals of all prospective spa providers. 
• Conducts annual performance reviews and sort order reviews of all spa providers. 
• Coaches and counsels team members, preparing timely written warning notices as needed. 
• Works with the Assistant Spa Director, Spa Manager and vendors to create exciting incentive programs for spa providers. 
• Orders spa treatment and professional related products on a monthly basis. Creates and receives POs in Birchstreet.
• Conducts bi-weekly stock checks for all professional products. 
• Conducts end of month inventory for all professional products.
• Conducts quarterly reviews of treatment and product sales. Tests and evaluates new product lines with Spa Director and Assistant Spa Director. 

Education and Experience

• High school diploma or equivalent; Associate's degree preferred 
• Three years of previous spa experience, preferably in a luxury setting 
• Training experience in a team setting
• Experience using spa reservations and/or procurement systems
• Current North Carolina license in massage, esthetics or cosmetology preferred 

Skills and Abilities

• Strong leadership skills, including the ability to motivate and direct the work of others 
• Excellent verbal and written communication skills 
• Strong organizational skills 
• Ability to pay close attention to detail 
• Experience using Microsoft Office programs 
• Ability to work a flexible work schedule, including nights, weekends and holidays 

Physical Requirements

• Ability to stand, walk and move about the spa throughout shift, talk, hear, reach, kneel, bend, sit, grasp and perform repetitive motions 
• Ability to push, pull, lift, carry or otherwise move up to 25 lbs. 

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.