1501 Gaylord Trail
Grapevine,
TX
76051
Seasonal, Full-Time
Provide customer service in the areas of operations for various exhibits and shows. Operate attraction/event by assisting guests to safely enjoy their experience. Sell tickets to attraction/event by providing accurate information in a suggestive selling manner. Sell retail merchandise utilizing suggestive selling methods and maintaining displays as needed. Operate cash register and POS system to sell tickets or merchandise. Responsible for cash bank and deposits following established cash control procedures. Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner. Direct guests to proper location with clear instructions.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Experience the Best Water Park Resort in Grapevine TX
Standing on the shores of the majestic Lake Grapevine, Gaylord Texan Resort & Convention Center welcomes guests to a stunning, one-of-a-kind experience. From the 10-acre Paradise Springs Water Park to an exciting lineup of family-friendly activities and entertainment, there’s something for the entire family to enjoy. Guests can explore the four-and-a-half acres of airy, indoor garden atriums, four award-winning restaurants, bars, the world-class Relâche Spa, and a state-of-the-art fitness center. For those planning or attending their next meeting or event, the resort features 490,000 sq. ft. of flexible meeting space, 1,814 beautiful guest rooms, and 127 spectacular suites as well as our lakeside events venue, Glass Cactus, perfect for live entertainment and events. Located near DFW Airport, LEGOLAND® Discovery Center, Cowboys Golf Club, Historic Downtown Grapevine, and water sports on Lake Grapevine itself, all are convenient so everyone can do more of what they love.