Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera
Cancun,
77500
Mexico
Full-Time
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International.
BE INSPIRED AND RECONNECTED AT OUR CANCUN LODGING
Indulge in a revitalizing retreat at one of the best Cancun luxury resorts JW Marriott Cancun Resort & Spa, where you'll discover numerous upscale amenities including spacious, sand-toned accommodations, on-site dining and premier access to alluring destinations. Dedicate a day to exploring the historical Mayan ruins and experience the area's lively clubs and bars, dancing your nights away. Watch the sunrise over the blue Mexican Caribbean Sea, unwind with a dip in the infinity pool, retreat to a beachfront Bali daybed or pursue a little wellness at the world-class Mayan-inspired spa Sens-yah. JW Marriott Cancun Resort & Spa offers four international restaurants serving Thai, Italian, Spanish and Mexican cuisines. The only thing left to do is toast to it all with creative craft cocktails offerings from the JW Lobby Bar’s 150 Margaritas Menu and delight exquisite shareable plates at Bella Candela . Check out our Cancun resort deals today