Photo of Palace Hotel, San Francisco, San Francisco, CA

Market IT Manager

Palace Hotel, San Francisco

2 New Montgomery Street
San Francisco, CA 94105

553 Room Hotel
Managed By Marriott International
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Full-Time

Additional Information

This is a Shared Services position, located in CA.

Job Number

24063052

Job Category

Information Technology

Location

Palace Hotel a Luxury Collection Hotel San Francisco, 2 New Montgomery Street, San Francisco, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

Candidate Profile

Education And Experience
  • College degree or equivalent work experience. Possess 2-4 years’ experience in like Information Technology position.
  • Previous experience in Marriott IT.
  • System-related professional certifications desired.

    Core Work Activities

    Managing Technology Needs Within Budget Targets

  • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
  • Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
  • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
  • Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
  • Confirms that technology assets are secured.
  • Complies with technology-related vendor contracts.

    Building And Sustaining Relationships With Customers

  • Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
  • Provides customer service.
  • Responds to inquiries from customers/vendors/peer group.
  • Provides detailed status reports as requested.

    Ensuring Client Technology Needs Are Met

  • Assists in disaster recovery and business continuity as it relates to technology.
  • Provides technical guidance.
  • Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
  • Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
  • Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
  • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
  • Moves/adds/changes PCs/peripherals; migrating data when necessary.
  • Performs routine desktop backup as scheduled or directed.
  • Provides end-user support.
  • Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
  • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
  • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
  • Provides project support for corporate, regional and property initiatives.

    California Applicants Only

    The hourly pay range for this position is $26.43 to $55.44. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



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    Posted April 20, 2024

    Palace Hotel, San Francisco

    Welcome To Palace Hotel, A Luxury Collection Hotel, San Francisco

    Bask in luxury at our historic hotel in San Francisco, CA

    Encounter Gilded Age luxury, historic architecture and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco. Located in downtown San Francisco, CA, our storied hotel blends classic design with modern décor. Relish a wealth of hotel packages, services and amenities, from expert concierge assistance and valet parking to a cutting-edge fitness center and event venues. Suites are refined, personal and feature in-room dining with stimulating city views. Our legendary luxury hotel showcases two famous fine dining restaurants with distinctive settings and a heated indoor pool with a sky-lit ceiling. Step outside and explore downtown San Francisco, CA, thanks to our impeccable location near Union Square, our iconic cable cars and Chinatown just blocks away. As grand and trendsetting today as it was when we opened our doors in 1875, Palace Hotel, a Luxury Collection Hotel, San Francisco lives up to our exceptional reputation and hotel reviews and regales you with five-star service. 

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