Photo of Hilton Salwa Beach Resort & Villas, Doha, Qatar

Resort Hub Sales Agent

Hilton Salwa Beach Resort & Villas

Salwa Rd, Exit 86
Doha
Qatar

361 Room Resort
Managed By Hilton
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Full-Time

Description

What are we looking for?

A Resort Hub Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Meet, greet, and approach the guests in resorts, water parks, restaurants, swimming pools, beaches and any other may be required.
  • Selling and implementing strategies for business growth, including upselling programs to many revenue-generating outlets. i.e., resort outlets, weddings, BBQs, etc.
  • Communicate effectively with hotel teams and ensure hotel departments are fully briefed on the requirements of guests.
  • Offer and explains to guests the facility of the resort, selecting and suggesting options suitable for the guest’s needs.
  • Answers guests’ questions and inquiries.
  • Seek verbal feedback from guests regularly and respond to all Guest queries promptly and efficiently.
  • Perform hotel site tours with guests.
  • Monitor, screen, respond to and distribute incoming communications.
  • Design, upload, extract and maintain customer databases.
  • Collect payment and do reservations in different system
  • Manage, record, and resolve promptly Guest complaints, and be able and empowered to resolve situations to completion towards complete guest satisfaction.
  • Identify opportunities for up-selling and promoting when appropriate. Demonstrate a thorough understanding of all facilities and services provided within the resort, villas and water park.
  • Maintain good communication and work relationships in all hotel areas
  • Attend all daily briefings and related Meetings.
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Act by policies and procedures when working with equipment and property management systems
  • Assist with other departments, as necessary.
  • Ensure the monthly target is met for guest satisfaction, Sales target on all areas.
  • Perform courtesy calls to all guests to ensure satisfaction during the stay and ensure all the guests left the property happy and satisfied.

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Knowledge of local market
    • Knowledge of hospitality
    • Passion for sales and for achieving targets and objectives

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    Requirements

    What are we looking for?

    A Resort Hub Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Meet, greet, and approach the guests in resorts, water parks, restaurants, swimming pools, beaches and any other may be required.
  • Selling and implementing strategies for business growth, including upselling programs to many revenue-generating outlets. i.e., resort outlets, weddings, BBQs, etc.
  • Communicate effectively with hotel teams and ensure hotel departments are fully briefed on the requirements of guests.
  • Offer and explains to guests the facility of the resort, selecting and suggesting options suitable for the guest’s needs.
  • Answers guests’ questions and inquiries.
  • Seek verbal feedback from guests regularly and respond to all Guest queries promptly and efficiently.
  • Perform hotel site tours with guests.
  • Monitor, screen, respond to and distribute incoming communications.
  • Design, upload, extract and maintain customer databases.
  • Collect payment and do reservations in different system
  • Manage, record, and resolve promptly Guest complaints, and be able and empowered to resolve situations to completion towards complete guest satisfaction.
  • Identify opportunities for up-selling and promoting when appropriate. Demonstrate a thorough understanding of all facilities and services provided within the resort, villas and water park.
  • Maintain good communication and work relationships in all hotel areas
  • Attend all daily briefings and related Meetings.
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Act by policies and procedures when working with equipment and property management systems
  • Assist with other departments, as necessary.
  • Ensure the monthly target is met for guest satisfaction, Sales target on all areas.
  • Perform courtesy calls to all guests to ensure satisfaction during the stay and ensure all the guests left the property happy and satisfied.

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Knowledge of local market
    • Knowledge of hospitality
    • Passion for sales and for achieving targets and objectives

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    • Posted April 25, 2024

    Hilton Salwa Beach Resort & Villas

    An unmatched destination on the Persian Gulf

    Our resort combines beachfront relaxation with theme-park thrills. This luxury escape is home to 3.5 kilometers of private beach, a luxury spa, a marina, and a water and adventure park. 7 Signature Restaurants and a variety of kiosks, foodstalls, and poolside restaurants, the resort showcases global flavors in unforgettable settings (Opening hours may vary). Our arabesque guest rooms and beachfront villas offer lush garden views and ocean panoramas.

    Our elegant guest rooms and suites offer a tranquil space for rest and relaxation. For a highly personalized experience, direct beach access, and a private pool, choose a luxury beach villa. The Arabian Village is locally inspired and designed to reflect the beauty of Arabian culture.

    Dive into a jaw dropping adventure at Sea Caves Water Park with more than 28 slides, rides, and attractions. At Desert Falls Adventures, enjoy go-kart racing, laser tag, canyoning, diving, and much more.

    With 7 Signature Restaurants and various kiosks and food stalls, at the resort there is truly something for everyone, from authentic Italian cuisine to eclectic Chinese dining. Enjoy culinary storytelling at Souk Kitchen, live sports at The League, and grandiose interiors at Nesma Lobby Lounge.

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