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Housekeeping Assistant Director

W Montréal

901 Square Victoria
Montreal, QC H2Z 1R1
Canada

152 Room Hotel
Managed By Marriott International
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Full-Time

Job Number

24072995

Job Category

Housekeeping & Laundry

Location

W Montreal, 901 Square Victoria, Montreal, QC, Canada VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    Core Work Activities

    Managing Housekeeping Operations And Budgets

  • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to verify adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Verifies all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

    Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Verifies employees understand expectations and parameters.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Verifies employee recognition is taking place on all shifts.
  • Participates in an on-going employee recognition program.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.

    Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Understands the brand's service culture.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

    • The salary range for this position is $54,000 to $66,000 annually. 

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Notification To Applicants

    W Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.



    W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Posted April 26, 2024

    W Montréal

    Discover Our Vibrant Downtown Montreal, Canada, Hotel

    Get swept up by the downtown dynamic of W Montreal, defying your definition of play and amplifying your lust for life in Canada's second-most populous city. We've transformed our Montreal, Quebec hotel's co-living spaces and recharged them with our own vibe. With a foot on the ground of historic Old Montreal and a finger on the pulse of the downtown scene, W Montreal sits in its own unique space. Follow the beat of our Living Room, a coworking space designed to boost focus and creativity. When the day's done, the space turns into a mingling bar. Tune in to our Living Room series music gatherings and live DJs every week. Discover the cocktail culture and nosh on cuisine infused with Montreal flavors at our hotel restaurant and bar. Call in our Whatever/Whenever Service to get whatever you need, whenever you need it. Go further and connect with our W Insider to gain access to off-the-map attractions. Our downtown Montreal, Canada, hotel offers everything you need for an unforgettable getaway.

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