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Catering and Event Manager

Hilton Motif Seattle

1415 5th Avenue
Seattle, WA 98101

319 Room Hotel
Managed By Hilton
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Full-Time

Description

The Hilton Motif Seattle is looking for its next Catering Event Manager to join their dynamic team!

Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 22,000 square feet of meeting space, and 319 newly redesigned rooms.

What will I be doing?

As Catering Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. As C&E Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. 

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  •     Organize, plan and prioritize your duties by developing plans and goals. 
  •     Timely communication to internal and external clients via telephone, email, written documents or in person. 
  •     Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
  •     Demonstrate knowledge of job systems, products, systems, and processes. 
  •     Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
  •     Selling and influencing both internal and external clients. 
  •     Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
  •     Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
  •     Participate in customer site inspections and assist with the sales process as necessary. 
  •     Other duties as necessary based on business needs.  
  •     Regular attendance.  

    Requirements

    What are we looking for?

  •     Minimum Years of Experience: one (1) year Catering Sales related experience at manager level. 

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  •     Knowledge of the hotel property management systems (Delphi.fdc)
  •     Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

    We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

    • Medical Insurance Coverage – for you and your family (when you avg. 80 hours a month)
    • Vision, dental, life and disability insurance
    • Mental Health Resources
    • Best-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours per year
    • Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.  Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).  
    • Go Hilton travel discount program: 100 nights of discounted travel per calendar year
    • Matching 401(k)
    • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
    • Career growth and development 
    • Team Member Resource Groups
    • Recognition and rewards programs
    • Access to your pay when you need it through DailyPay

    Other Compensation

    • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
    • Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.
    • Complimentary meals in the cafeteria while on shift 
    • Commuter Benefit - Unlimited city and county public transit for only $10/mo.

    The hourly rate for this position is $31.75 - $32.25 per hour bonus incentives and is based on applicable and specialized experience and location.

    #LI-CU1

  • Posted April 26, 2024

    Hilton Motif Seattle

    Downtown near Pike Place

    We’re located downtown, off the I-5. The Seattle Aquarium, Pike Place Market, and the Seattle Art Museum are within a half mile. The Space Needle, Bainbridge Island Ferry, and the Seattle Great Wheel are each one mile away. Seattle-Tacoma International Airport is 20 minutes from us. We offer rooftop dining, a fitness center, and event space.