Surveillance Systems Technician Supervisor

Description

• Surveillance network and server security, administration, and troubleshooting (including backup, security management, user account management, e-mail system, web server, Internet access, office systems, and applications support)
• Supervises and provides support and direction as needed for site surveillance technicians
• Supervises the installation of surveillance equipment indoors and outdoors
• Supports, monitors, maintains servers, cameras, networks, desktop hardware, software, and applications
• Supports, monitors, maintains digital video recording system
• Keeps accurate records of all equipment, operations and activities
• Interfaces with all departments with reference to both hardware and software issues
• Ensures that all preventive maintenance to equipment is completed and documented
• Prioritizes work orders based on operational necessity and follow-up on status
• Works closely with the Director of Surveillance in meeting departmental needs
• Participates in the development and implementation of key strategies, best practice techniques and tactics to ensure system optimization
• Assists in planning, execution, and the management of projects; Negotiates and meets deadlines in a dynamic environment with changing priorities
• Assists in the organization and distribution of the workflow of technical staff; reviews reports from personnel and provides reports to the Surveillance Systems Supervisor or as directed
• Researches surveillance technology and makes recommendations on enhancements to ensure efficient and cost-effective surveillance systems operation
• Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with Federal and State regulations
• Be available for on-call duty seven (7) days a week; Works cooperatively with all levels of staff
• Other duties and responsibilities as assigned by the Director of Surveillance

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required
• OR Two (2) years’ experience in the hiring position’s Department– required
• Bachelor’s Degree in a Related Field AND three (3) years’ experience in a Surveillance Technician position– required
• OR Seven (7) years’ experience in a Surveillance Technician position- required
• OR Four (4) years’ experience in a Surveillance Technician position with Wind Creek Hospitality- required
• Three (3) years of surveillance systems, or comparable experience with Genetec Security Center or other IP based video management systems- required
• Experience with Axis cameras, equipment, and software- preferred
• Proficiency in Microsoft Word, Excel and Outlook- preferred
• Experience with VM ware, SQL and Active Directory- preferred
• Must have experience as a systems technician working hands on in a wide-area Cisco networking environment with knowledge and understanding of multiple platforms
• Must have experience with wireless networks and wireless cameras
• Must be strongly self-motivated with a strong sense of urgency in tackling challenges
• Must be able to be on-call when not at work
• Ability to work calmly in difficult, high-pressure and high-stress situations
• Strong interpersonal, written, and oral communication skills
• Experience working in a team-oriented, collaborative environment
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position