300 12th Avenue South
Nashville,
TN
37203
Full-Time
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Stop by and set the tone at W Nashville, the kind of hotel you’ll never forget. Taking the stage in The Gulch neighborhood, our hotel stands in the heart of downtown Nashville, TN. With modern-luxe, pet-friendly rooms, myriad dining and drinking venues, Nashville’s largest hotel pool area, a state-of-the-art gym, multiple meeting and event spaces and so much more, we’d like to say you never have to leave–but this town is too exciting to stay put. While in Nashville, though, you’ll be able to enjoy everything from live music to bespoke cocktails to a dip at WET. We also have a bar on the hotel rooftop for catching the sunset over Nashville and a glowing-gold Living Room lounge for a relaxed, well-deserved nightcap