Resort Concierge

Description

Essential Functions:

• Engage guests pre-stay and on-site to provide opportunities to drive revenue through suggestive selling and guest service.
• Provides warm, anticipatory service to exceed the needs and expectations of our discerning guests.
• Provide guests with personalized, high touch service for hotel amenities, special requests, travel, ticket and dining reservations.
• Host special guest programing, such as the famed Easter Hunt, Yule Tide Christmas activities, teas, programs during the holidays, etc.
• Provides high quality concierge information to our guests by proactively selling Colonial Williamsburg attractions, restaurants, theatres, special events, tickets, confirmations, and other available services.
• Offer suggestions to guests about dining in Colonial Williamsburg and the area. Interpret airline, train and bus schedules and make such accommodations when necessary.
• Develops and maintains strong guest relationships to ensure loyalty.
• Develops and maintains positive relationships with business partners, concessionaires, local community and counterparts throughout Colonial Williamsburg.
• Performs other duties as assigned.

Required and Preferred Education and Experience:

Required: Completion of high school/G.E.D. plus 1 - 2 years’ experience or college-level training in public relations or related field.

Preferred: Proven knowledge of Colonial Williamsburg systems (OPERA, Open Table, BOS). In-depth knowledge of Colonial Williamsburg area.

Qualifications:(List minimum knowledge, skills, and abilities to perform the job successfully.)

• Ability to be resourceful in acquiring needed information when not known; answer general questions quickly and accurately.
• Ability to demonstrate a high level of hospitality and courtesy.
• Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately.
• Ability to consistently provide an overall exceptional guest experience consistent with Forbes standards of 5-star service.
• Ability to demonstrate extreme hospitality and courtesy; handle complaints in a professional and helpful manner.
• Ability to work with the public, employees and co-workers with tact, courtesy, and patience in stressful situations.
• Ability to handle multiple projects
• Ability to solve problems and make educated and sound business decisions.

• Ability to work independently and adapt to changing work priorities.
• Ability to communicate effectively, orally and in writing.
• Ability to perform task with strong accuracy and attention to detail.
• Excellent organizational skills.
• Working knowledge of computer hardware and software applications
• Proficiency in Microsoft Office suite- will use Outlook, Word and Excel.