Photo of The Westin Sarasota, Sarasota, FL

Service Express

The Westin Sarasota

100 Marina View Drive
Sarasota, FL 34236

255 Room Hotel
Gestionado Por Kolter Hospitality

Tiempo Completo

Job Details

Job Location:    The Westin Sarasota - Sarasota, FL
Position Type:    Full Time
Salary Range:    $15.50 - $15.50 Hourly
Travel Percentage:    None
Job Shift:    Any
Job Category:    Hospitality - Hotel


Position Summary: Answers and directs incoming calls from inside and outside the hotel. Takes Room Service orders. Identifies all guest needs and handles their requests. Dispatches department staff via two-way radio and telephone

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  1. Answers and directs all external incoming telephone calls following Westin telephone etiquette.
  2. Answers all internally generated guest and delivery-related team member calls. Greets guest with a cheerful and pleasant voice using guest's names at least three times during conversation.
  3. Dispatched delivery, security, banquets, engineering, housekeeping and others to the appropriate personnel.
  4. Takes room service orders from guests over the telephone. Enters orders in POS (Point of Service) system. Communicates special instructions to the kitchen and expediters. Up-sells Room Service orders.
  5. Posts room service charges and settle tickets when needed.
  6. Takes call-in amenity and hospitality orders and organizes deliveries to guests.
  7. Answers guests' questions and assists them with their need, ensuring all requests are followed through and completed.
  8. Accepts and relays guests' messages, either manually, written or through voice mail system.
  9. Takes requests for wake-up calls and follows through to ensure guests receive their wake-up calls at the requested time.
  10. Maintains up-to-date knowledge of all hotel and area events and activities so guests will receive accurate and prompt information when requested.
  11. Communicates situations in which guests are dissatisfied or experiencing a problem with management.
  12. Responds to emergencies calmly and effectively, according to hotel guidelines.

Equal Opportunity Employer


Drug Free Workplace

Kolter Hospitality Participates in E-Verify


Education: High School Diploma or GED

Experience: Prior hospitality experience required.

Skills and Abilities:

  • Must be able to speak, read, write, and understand English
  • Must be able to read and write to facilitate the communication process
  • Must possess basic computer skills
  • Must possess basic computational ability
  • Must be able to sit at a desk for up to 8 hours per day

This description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Publicado 22 De Mayo De 2024

The Westin Sarasota

Welcome To The Westin Sarasota

Empower yourself with a reviving stay at our Sarasota hotel

Set sail to The Westin Sarasota and awaken your sense of wanderlust. Soaring over the Sarasota Bay and downtown, our hotel is situated moments from top destinations such as St. Armands Circle, Mote Marine Aquarium, Siesta Key Beach and Lido Key Beach. During your getaway, discover our hotel's intuitive amenities designed to enrich your well-being from the inside out. Enjoy an invigorating workout in our well-equipped fitness center before heading to our on-site spa, where you can restore your body with an array of skin treatments and soothing massages. Our signature restaurant offers soul-warming comfort food prepared with healthy ingredients, while our rooftop bar serves refreshing poolside cocktails while you're soaking up the sun. Rest well in our modern rooms and suites featuring cozy bedding, flat-panel TVs and floor-to-ceiling windows, creating an inviting ambiance. Whether you're visiting Florida for sunbathing or handshaking, your stay at The Westin Sarasota will redefine your perception of luxury