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Director of Change Management


6905 Rockledge Drive
Bethesda, MD 20817

Corporate Office
Gestionado Por Avolta

Tiempo Completo

With a career at HMSHost, you really benefit! We offer:

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Free parking and onsite fitness center
  • Wellbeing Support Program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

Purpose Drives the change management strategy across the business and ensures alignment and cohesiveness to achieve adoption and transformation. Develops processes and tools and partners with various stakeholders to accomplish positive adoption, improve post-delivery effectiveness and realize expected improvements and efficiencies.

Essential Functions

  • Drive the development and implementation of a comprehensive change management strategy that is aligned with the organization goals
  • Participates in early-stage ideation and development discussions of business improvement initiatives to create frameworks for analysis, participation, business criteria, success criteria, and monitoring standards
  • Partners with the People & Culture Change Empowerment team to coordinate, align and maximize change management impact across the business
  • Develops change management activities across multiple business functional areas with focus on implementing and delivering long-term strategies, solutions, and process advancements with minimum disruption
  • Manages the change delivery process to ensure initiatives are delivered on-time, on-budget and with quality to achieve desired outcomes
  • Leads business readiness processes to ensure those impacted across the business are prepared for the change to generate sustainable outcomes
  • Partners with Operations, HR, Learning and Development, and Project Management Office to identify and diagnose organizational effectiveness challenges and opportunities to develop solutions that meet company, leadership, and workforce needs
  • Creates internal and external advisory groups to provide input and feedback into strategic initiatives and major change events

Reporting Relationship

Reports into the Sr Director Enterprise PMO & Change Management

Major Interdependencies

People & Culture, PMO, all corporate disciplines


Requires regular/hybrid presence at F&B Center of Excellence in Bethesda or Retail Center of Excellence in East Rutherford

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • The combination of education and professional experience must exceed 8 years:

    o In a leadership role Requires 3 years of experience leading a team of project management or change management professionals engaged in developing and executing project and change management activities

    o In a technical role Requires 8 years of project or change management experience engaged in developing and delivering programs

     A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement  An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement

    o In the industry 3-5 years of Hospitality, F&B and/or Retail experience

  • Specialized Training: o Training that leads to an in-depth understanding of change management

  • Specialized Skillset/Competencies/Traits o Business acumen and also has the strategic mindset required to understand the long-term implications of change management planning and to advance the organizations goals o Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population and individual circumstances o Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals o Strategic thinking - ability to align change initiatives with the broader organizational strategies o Adaptability - comfortable navigating uncertainty and ambiguity


All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Publicado 15 De Mayo De 2024


HMSHost Leading the Industry

HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

About HMSHost

Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit for more information.