Shift Manager Live Dealer - iGaming

Description

Why Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role

Responsible for the overall operation of all studio table games in accordance with applicable Rhode Island Lottery regulations, company policies and internal controls.

Directly supervising the operation and conduct of all studio table games as well as the training and supervision of dealers.

Responsibilities

• Ensuring technology services are designed, planned, implemented, and improved in line with both current and future business needs.
• Ensuring compliance with audit and operational regulations and guidelines.
• Engaging, coordinating, and supporting Stakelogic Live technology functions to ensure the consistent deployment of processes, tools, and technology essential for effective service delivery and development.
• Ensuring the coherent and effective management of the processes, systems and people required to deliver and improve technology services to meet Stakelogic Live needs now and in the future.
• Being responsible for the preparation for new or changed services with full oversight of the change process and the maintenance of regulatory, legal, and professional standards as well as managing the performance of existing systems and services.
• Ensuring overall control and stewardship of the IT assets and resources used in the provision of technology services.
• Leading the development of continual improvement plans to ensure that technology services adequately support both current and future business needs.
• Analyzing and coordinating relationships with key stakeholders to ensure the successful delivery of technology services to Stakelogic Live.
• Leadership of the studio team, recruiting, motivating, developing, and managing the performance of direct reports, building a high caliber team with the skills and capabilities needed to deliver the required results.
• Overseeing and managing all gaming operations in the gaming studio
• Managing and leading a team, ensuring they are adequately trained, scheduled, and performing their duties efficiently.
• Ensuring the highest level of customer service is provided.
• Handling escalated customer issues and complaints to ensure customer satisfaction.
• Implementing and maintaining security measures to prevent cheating and fraud.
• Acting as the final authority in resolving disputes or discrepancies related to gaming activities or customer interactions.
• Overseeing the budget for the gaming studio and optimizing resources to achieve financial targets.
• Implementing training programs for studio gaming staff to ensure they are well-versed in studio gaming rules, regulations, and customer service skills.
• Preparing reports on gaming activities, revenue, and customer feedback. Analyzing data to identify areas for improvement and operational efficiency.
• Ensuring that all gaming equipment, tables, and facilities are well-maintained and in good working condition.
• Implementing and promoting responsible gaming practices to ensure the safety and well-being of customers.
• To keep employees operating productively and working on all necessary tasks to meet business and customer needs. 
• Have excellent knowledge of all our games and products and provide proper guidance where necessary.
• Amend and follow-up the Game Presenters’ roster and break list, making sure responsibilities such as approving swaps, vacation leave, and over-time are looked into, and ensuring the proper number of staff is present for each shift. 
• Monitoring tables to ensure all is functional and working efficiently, in accordance with set company protocols.  
• Identifying and resolving all real-time incidents on the gaming floor related to all components of operations, including staff issues, hardware, software, and network connectivity. 
• Moderating the chat and monitoring players' bets, making sure games are played appropriately.  
• Making sure all team members follow company policies and regulations, including providing feedback and constantly monitoring their performance.

Qualifications

• Knowledge of all studio game rules and regulations.
• Previous quantifiable casino management experience required.
• Minimum of three (3) years of casino management experience preferred.
• Experience with scheduling and budgeting in a casino or studio environment.
• Strong organizational, planning, and supervisory skills.

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

Target Salary

$75,000.00 (Sign-on Bonus and Relocation available)

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience with scheduling and budgeting in a casino or studio environment