Pool Server

Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Pool Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food & beverage orders as well as ensuring an exceptional guest experience.

Job Duties

• Greet and make all guests feel welcomed to the restaurant.
• Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.
• Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Complete all restocking and cleaning duties by performing opening and closing as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.
• Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.
• Attend team briefings.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Be continually aware of, and maintain, the highest standards of safety and hygiene.

Financial Transactions

• Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
• Post food and drink charges and compute final guest check.
• Handle cash, credit card, currency conversions and other financial transactions.
• Receive proper payment from guest and ensure accuracy of guest check and method of payment. Ensure the security of guest payment information.
• Perform other duties as assigned.

Education and Experience

• 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
• Experience in fast paced, high volume atmosphere.
• Good organizational and communication skills.
• Ability to obtain & maintain full knowledge and understanding of company and
• department rules and regulations, policies, and procedures.
• Excellent customer service skills.
• Ability to read, write & speak fluent English.

Physical Requirements

• Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems.
• Must be able to stand for long periods of time
• Must be able to maneuver between stations and areas efficiently and easily
• Must be able to lift up to 40 lbs.
• Requires manual dexterity
• Must be flexible to work any day of the week, weekends, and holidays if assigned

Benefits:

• Position is eligible for the Northwood Investors incentive plan 
• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.