69-425 Waikoloa Beach Drive
Waikoloa,
HI
96738
Tiempo Completo
Hilton Waikoloa Village is searching for a Front Office Manager!
Sitting among swaying palm trees and white sand beaches and overlooking the glistening blue Waiulua Bay, Hilton Waikoloa Village is a destination in itself. This oceanfront oasis is blended with exceptional resort accommodations and classic Hawaiian hospitality. Featuring 647 guest rooms and over 100,000 square feet of meeting space the choices are abundant at this award-winning venue.
In this role you will manage the front office staff of 50 team members providing useful coaching opportunities and providing a positive experience for the guests! We are searching for someone who has previous guest services and leadership experience in a hotel. Apply today!
For more information on the property, please visit:
What will I be doing?
A Front Office Manager is responsible for managing Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided. Specifically, you would be responsible for performing the following tasks to the highest standards:
Essential Functions:
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
*Please note, benefits may vary depending on the classification and union status of the position.
What are we looking for?
EXPERIENCE
Two years combined prior hotel front office and supervisory experience is preferred.
GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
OTHER
Additional language ability preferred.
NOTICE
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Salary Rate Range: The Salary Range for this role is $58,000-$70,000 and is based on applicable and specialized experience and location. #LI-JL2
Discover paradise on Hawaii’s Big Island. Located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture, poolside relaxation, and a chance to meet marine wildlife up close.