Photo of Sea Crest Beach Hotel, North Falmouth, MA

Guest Service Agent

Sea Crest Beach Hotel

350 Quaker Rd
North Falmouth, MA 02556

253 Room Hotel
Gestionado Por HHM Hotels
Ahorrar

Tiempo Completo

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publicado 3 De Junio De 2024

Sea Crest Beach Hotel

A New Wave Is On The Horizon

Experience Our Refreshed Resort

Welcome to the Sea Crest Beach Hotel, a charming waterfront resort that sets the stage for relaxation, romantic escapes, family traditions, and memorable events. The Upper Cape's only beachfront resort, Sea Crest sits on the sands of Old Silver Beach in North Falmouth.

Experience our refreshed resort inspired by our stunning natural surroundings. From the use of natural light and soft tones to natural textures and a clean aesthetic, our new look evokes the breeziness of the beach.

The result is a space that is chic and contemporary yet warm and welcoming. A coastal-style retreat that creates the perfect refuge, where all your worries disappear. Guests will be immersed in a balanced, harmonious space where the line between indoors and outdoors becomes one.

This is a place to savor with friends, family, and loved ones — a place that will call you back year after year. Explore everything our property has to offer and start planning your stay.

Exchange Vows And Celebrate Your Special Day, The Cape Way

The white sands of Sea Crest Beach Hotel provide the ideal wedding venue for your biggest moment. This is the Cape Cod wedding experience you've been dreaming of. Our experienced team will work hand-in-hand with you to bring the vision you have for your wedding to life.

Great Dining Is About More Than Delicious Menu Choices.

At Sea Crest, it’s enjoying fantastic meals in settings that match your lifestyle, mood, or activity. Feel like a formal table? Intimate dining? A waterfront or poolside view? Eating on the go? We let you choose. From Red’s Restaurant to grabbing food from our takeout window, we bet one bite is all it takes to savor the cuisine Cape Cod talks about.