Photo of Shangri-La Resort, Monkey Island, OK


Shangri-La Resort

57301 E Highway 125
Monkey Island, OK 74331

119 Room Resort
Gestionado Por Crescent Hotels & Resorts

Tiempo Completo






DEPARTMENT: Food & Beverage

SUPERVISOR: Venue Manager

Position Summary:

Under direct supervision of the Venue Manager, Busser set tables with clean linens and silverware and remove soiled dishes, glassware and silverware from the tables. Secondary responsibilities include proper maintenance and cleaning of side stations, floors, furniture, and restrooms, perform other duties as assigned. Works efficiently in a team-based environment and must follow all alcohol beverage and Food handling policy guidelines as well as all resort internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

  • Responsible for efficient stocking of all items needed for service in the server side stations.
  • Responsible for training new team members.
  • Responsible for proper clearing of soiled plates, glassware, silverware, and shell baskets to dish stations by running bus carts to kitchen to be emptied, cleaned and returned to the side stations immediately
  • Tends to guest, responds to any additional requests, and is knowledgeable of the service standards and properly followed.
  • Maintains side stations, including floors, in a sanitary and organized manner.
  • Properly operates bus carts in a safe and sanitary manner when maneuvering through the kitchen area and dining room.
  • Properly clears dirty plates, glasses, silverware, napkins, food and beverage debris from tables, chairs and bases.
  • Responsible for the cleanliness and sanitation of the entire work area.
  • Properly performs all opening, running and closing Busser side work.
  • Properly clears all surfaces on tables within 5 minutes of guest’s departure.
  • Responsible for properly re-setting dining room tables in accordance with the tabletop standard.
  • Polishes silverware, glassware, etc. and prepares for use.
  • Completes side work assigned by Venue Manager.
  • Maintains good communication skills with team members and guests and maintains a positive and professional work environment.
  • Recognizes that each team member is a representative of the casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (guests and team members).
  • Provides a positive dining experience for guests.
  • Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting tables, and keeping the floor clear of debris.
  • Maintains proper attendance in accordance with resort policy.
  • Due to changes and modification in the job from time to time, we require employees to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time.

Minimum Qualifications:

Education and Experience:

High School Diploma or GED preferred plus some experience in the restaurant, kitchen or dining area field or must have successfully worked in the Busser position for six months. Must be 18 years of age of older. Must be able to obtain a food handlers card. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, ACE certification; and to include the following:

Knowledge, Abilities, Skills, and Certifications:

  • Knowledge of dining and food maintenance operations.
  • Knowledge of food service.
  • Strong communication skills, read, and write clearly in basic English.
  • Knowledge in demonstrating outstanding guest service at all times.
  • Knowledge in servicing guests in a professional manner; ability to maintain a professional appearance.
  • Knowledge of internal controls and commitment to follow, consistently.
  • Ability to successfully pass Busser I Skill Set testing.
  • Ability to follow instructions and work in a stressful and busy environment.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.

Work Environment:

Work is generally performed in kitchen areas, banquet areas with exposure to heat, cold, fumes, steam, and a high noise level. Days, evenings, swing shift, holidays and/or weekend work are required. Extended hours and irregular shifts may be required.

Publicado 29 De Mayo De 2024

Shangri-La Resort

Shangri-La Golf Club, Resort & Marina is located at the tip of Monkey Island in the center of northeast Oklahoma’s beautiful Grand Lake O’ the Cherokees, providing the ultimate escape. Golf, boating, parasailing, yacht charters, luxury lodging, and our unmatched concierge service make us a unique destination, no matter how you define your great escape.

At the tip of your island is an oasis of luxury. With 119 rooms our resort hotel features state-of-the-art resort amenities in world-class surroundings. From outdoor recreation to roof-top cocktails, swimming to sunbathing, casual dining, to waterfront entertainment, our resort hotel is the perfect place to rest, play, and make new memories of a lifetime. It is the ultimate island escape.