1777 Walker Street
Houston,
TX
77010
Medio Tiempo
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Elevate your Houston experience at our downtown hotel
Experience the perfect blend of exceptional service, convenience and modern style year-round at Marriott Marquis Houston. Our hotel is located in downtown Houston, Texas, and is connected by skywalk to the George R. Brown Convention Center. Settle into spacious guest rooms and suites with pool, park or city views and deluxe amenities. Take a dip in our infinity pool or the world's largest Texas-shaped rooftop lazy river. Look and feel your best with our full-service spa and modern fitness center. Satisfy your palate with myriad dining options, including Biggio's Sports Bar, Walker Street Kitchen and Cueva Wine Bar. Our convention center hotel boasts 150,000 square feet of elegant event space, featuring a grand ballroom, meeting rooms, a rooftop terrace and outdoor pavilion. Access Houston attractions, from the theater district to high-end shopping, via the METRORail lines. Enjoy a rewarding stay at our downtown Houston hotel.
Elevate Beyond the Everyday
Discover an unparalleled experience at Marriott Marquis Houston. Immerse yourself in modern accommodations, culinary delights, and ultimate relaxation with our wide array of on-site amenities. Experience our extraordinary Altitude Rooftop & Pool Deck, boasting a Texas-shaped lazy river, infinity pool, and dining, unwind at our lavish spa & wellness center, or indulge in a culinary journey with our diverse on-site dining options. Nestled in the heart of Houston, our hotel serves as your gateway to the best the city has to offer