Spa and Fitness Manager

Description

The historic Arizona Biltmore is looking for a Fitness Manager to join the Spa and Recreation Team!

Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation. This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).

 The ideal candidate will have a passion for fitness, the pursuit of wellness, and providing unforgettable experiences. We're seeking:

• Supervisory experience in a hospitality environment 
• Ability to motivate team members 
• Ability to oversee wellness, family, and fitness programming and an interest in developing new concepts 
• Administrative abilities that leverage current technology 
• Excellent grooming standards 
• A focus on developing team members and self 
• A flexibility to respond to a range of different work situations 
• An ability to work on your own or in teams with a flexible schedule that may include weekends and holidays 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

• Luxury resort experience 
• Relevant fitness qualifications (certified personal trainer, Yoga or fitness instructor) 
• An interest to learn or an ability to play Pickleball and Tennis 
• Functional knowledge of Excel, MS Word, and MS Teams 
• Experience with Book4Time, Amadeus FDC (Delphi), or BirchStreet 

Want to learn more? Hotel Website, Instagram, Facebook

 What will I be doing? 

As a Fitness Manager, you would be responsible for managing operations of all the fitness facilities, fitness, and wellness activations, and resort membership in a manner that delivers an excellent guest and member experience while managing the fitness team and guest relationships. The Fitness Manager will also manage team members and guest feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: 

• Manage operations of the fitness areas (including fitness center, tennis, pickleball, and yoga room) 
• Responsible for the operation of fitness, wellness, and family activations for guests and private groups 
• Manage team members to ensure high motivation, empower them to provide of high-quality service and ongoing development 
• Manage customer feedback effectively to ensure continuous service and program improvement 
• Act as day to day liaison on all aspects of resort membership and provide new member set up and orientation 
• Ensure customers and guests receive friendly and consistent personalized service from all fitness instructors and attendants 
• Respond to audits to ensure continual improvement is achieved 
• Complete required month end reports, forecasts, payroll, and monitoring of team member hours worked 
• Use technology solutions to maintain supplies and inventories, operate an on-line booking platform for fitness classes, scheduling and payroll, membership database, and project management 
• Manage staff performance issues in compliance with company policies and procedures 
• Maintain required security checklists related to safety and cleanliness of equipment and ensure all department procedures are followed 
• Ensure health, safety and OSHA regulations are complied with in the Fitness facilities and Membership club and rules are observed by members, clients and guests 
• Assist Tierra Lun Spa Management with the recruiting, managing, training and development of the team and support when required 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)