Photo of Hilton Baku, Baku, Azerbaijan

Reservations Manager

Hilton Baku

18 Azadlig Avenue
Baku, AZ1000
Azerbaijan

308 Room Hotel
Gestionado Por Hilton
Ahorrar

Tiempo Completo

Description

A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

What will I be doing?

As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maximise occupancy levels by reviewing and revising revenue strategies
  • Work with the Sales and Events Teams to maximise corporate and group rates
  • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
  • Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
  • Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
  • Assist in the recruiting, managing, training and developing of the Team
  • Participate in the organisation of hotel promotional activities

Requirements

What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience with reservations in the hotel/leisure sector
  • Previous experience in managerial role
  • Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
  • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
  • Excellent organisation and planning skills
  • Accountable and resilient
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role
  • Relevant degree, in a business discipline, from an academic institution

Only candidates who reside and eligible to work in Azerbaijan in accordance with the Migration Code of the Republic of Azerbaijan will be considered for this position.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Publicado 5 De Junio De 2024

Hilton Baku

At A Glance

Welcome to the sophisticated Hilton Baku hotel, situated 30 minutes from Heydar Aliyev International Airport and just a short walk along the Caspian Sea Boulevard from the famous 12th-century city walls of Icheri Sheher. Set in the heart of Baku’s business district, this modern Baku, Azerbaijan hotel is the ideal base to explore the historic city center, Baku attractions and vibrant nightlife. Park Bulvar Shopping Mall is directly opposite the hotel and Sahil metro station is a short distance away.

Expect outstanding standards of service from attentive staff at the elegant Hilton Baku. This Baku hotel has a bright, airy feel throughout and boasts an impressive 21-story lobby atrium and unique lighting system. All hotel Guest rooms feature wireless internet access and superb views of the Caspian Sea or city. Upgrade to an Executive Room to enjoy exclusive access to the Executive Lounge, with complimentary breakfast and evening canapés.

Hold your next business or social event at the Hilton Baku. 18 naturally lit meeting rooms are ideal for conducting business, and the stunning pillarless ballroom is perfect for weddings and larger events. Make the Hilton Baku hotel’s well-equipped 24-hour business center your office on the road.

Enjoy pre-dinner cocktails and incredible views from the stylish revolving rooftop bar before savoring the finest steaks and fresh seafood on the outdoor terrace of the Sky Grill. Exercise in the 24-hour fitness center, cool down with a dip in the indoor pool or unwind with a luxurious treatment in the onsite eforea: spa.

Highlights

  • Only 25 minutes from Heydar Aliyev International Airport
  • In the heart of Baku business district, near Icheri Sheher and Park Bulvar Mall
  • 18 meeting rooms, pillarless ballroom and 24-hour business center
  • 2 restaurants, Sky Grill and revolving rooftop bar
  • 24-hour Fitness Centre, eforea: spa and indoor swimming pool