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Guest Service Supervisor
Embassy Suites by Hilton Atlanta Perimeter Center
1030 Crown Pointe Parkway
Atlanta,
GA
30338
241 Room All Suite
Gestionado Por
Hospitality Ventures Management Group
Tiempo Completo
Who this job will appeal to
A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food and Beverage Discounts and Perks
What you will be doing
In this role you will Assist in supervising the front desk function; and ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.
Requirements
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.
One to two years of related experience and/or training.
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability
Publicado 23 De Mayo De 2024
Embassy Suites by Hilton Atlanta Perimeter Center
Our Hotel
Our all-suite hotel offers a free breakfast buffet and evening reception in the contemporary atrium. Located in beautiful Dunwoody Sandy Springs, near Perimeter Mall, and surrounded by many Fortune 500 companies. As an associate, you will appreciate the warm surroundings, engaged team, and involved leadership.
Our Guests Love
Number of Rooms: 252
Event Space Square Footage: 4,732
Dining: Complimentary made-to-order breakfast and evening reception; The Pointe
Amenities: Indoor pool and fitness center
Points of Interest: Perimeter Mall and several Fortune 500 companies
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food & Beverage Discounts and Perks
Careers at HVMG
HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.
We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
HVMG participates in the E-Verify program in certain locations, as required by law.
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